Best The Advantage: Why Organizational Health Trumps Everything Else In Business (J-B Lencioni Series)
Q&A with Patrick Lencioni, Author of The Advantage
Patrick Lencioni, Author Your other books have all been fables, but The Advantage isn't. Why?
Unlike my other books, The Advantage is not written as a fable because the nature of the subject it covers is just too broad to fit into one story. In the past, I've taken on slightly more contained and limited issues--teamwork, meetings, employee engagement--but this time I'm taking a much more holistic, comprehensive approach to improving organizations. Still, I've used stories about real organizations to bring the points to life, and I'm hoping that readers enjoy those stories and find them helpful in learning and applying the principles.
Do you consider your company healthy?
Yes, I consider my company healthy. And like any healthy company, we're messy and imperfect. We argue sometimes, we make mistakes, we try things that don't work. But we know who we are, what we believe in, and what we're trying to accomplish, so we're able to recover from setbacks quickly and grow stronger through conflict and adversity. I'm glad to say that we've always believed in living the principles that we espouse. And though we can sometimes forget and feel like the cobbler's children without shoes, we have certainly worked hard to become a healthy organization, and we continue to do so every day.
Having worked with companies for so many years, is there anything that still surprises you?
Yes, I still get surprised by what I see in companies I work with, even after all these years. Some of that surprise is just a function of the fact that no two people, and thus no two organizations, are exactly alike. The nuances are interesting and keep me on my toes. But ironically, the biggest surprise I get is being reminded again and again that even the most sophisticated companies struggle with the simplest things. I guess it's hard for me to believe that the concepts I write and speak about are so universal. I don't know that I'll ever come to terms with that completely.
How can someone who's not in the upper levels of their organization make an impact on its health?
While it's true that no one can influence and organization like the leader, and that without a leader's commitment and involvement, organizational health cannot become a reality, there are many things that employees deeper in an organization can do to make health more likely. First, they have to speak truth upward in the organization. Most leaders, even the struggling ones, want to get better. They're not leading and managing in the way they really want to, even if they don't come out and say so. When an employee is courageous and wise enough to come to them with respect, kindness and honesty, most leaders will be grateful. Without honest upward feedback, a leader cannot
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